Q: What types of vehicles do you service?
A: We specialize in performance cars, classic vehicles, supercars, and track-day cars. From BMW M models to Porsche GTs and rare collector cars, our expert team can handle a wide range of makes and models.

Q: What sets SMG Motorsport apart from other garages? A: With years of competitive racing experience across UK and European championships, we combine hands-on motorsport knowledge with precision engineering to deliver high-quality, honest service tailored to enthusiasts and collectors.

Q: What vehicle storage packages do you offer?
A: We provide three premium storage packages—Silver, Gold, and Platinum—offering options from secure, temperature-controlled indoor storage to advanced isolation systems with air circulation, battery maintenance, and decontamination washes. Learn more on our Vehicle Storage page.

Q: How secure is your storage facility?
A: Our facility features 24/7 monitored CCTV, discreet high-spec security systems, and a secure, private location. We treat every vehicle with utmost care, ensuring your car is protected day and night.

Q: Can I access my vehicle during storage? A: Yes. Depending on your chosen storage package, you can access your vehicle with 24 to 48 hours’ notice. We offer flexible access options to suit your needs.

Q: What maintenance services do you offer while my car is stored?

A: Our onsite workshop team can provide routine servicing, mechanical repairs, detailing, and pre-storage preparation to keep your vehicle in peak condition throughout storage.

Q: Can you prepare my car for track days?
A: Absolutely! We offer track day preparation services, including suspension tuning, brake upgrades, and performance mapping to help you get the most out of your car on the circuit.

Q: Do you offer cosmetic services like detailing? A: Yes, we provide comprehensive detailing and decontamination washes as part of some storage packages or standalone services.

Q: How do I book an appointment?
A: You can conveniently book your appointment online using our booking system here: Book Your Appointment. Alternatively, contact us by phone or email to arrange your service.

Q: What payment methods do you accept?
A: We accept debit and credit cards (VISA, American Express, Mastercard, Maestro), as well as Shop Pay, PayPal, Google Pay, Apple Pay, and Klarna.

Q: Do you offer pay later options?
A: Yes, we offer pay later services through Klarna and PayPal.

Q: Experiencing problems paying? A: Please try an alternative payment method or contact us directly for assistance.

Q: How can I get help with my order?
A: Please contact us quoting your order number:

• Email: sales@smgmotorsport.com
• Phone: 01873 778 568

Q: What are your delivery charges?
A: Standard delivery costs £4.95 per order to mainland UK addresses for purchases from smgmotorsport.com.

• Free shipping on orders over £100.00.
  
  
• Flat rate shipping of £25.00 applies for orders including tyres.
  
  

Shipping and delivery times are estimated based on item availability and order cut-off times (details available at checkout).

Q: What is your return policy?
A: We offer a 14-day return policy from the date you receive your item. To be eligible, items must be unused, unworn, with tags, and in original packaging. Proof of purchase is required.

Q: How do I start a return?
A: Contact us at sales@smgmotorsport.com to initiate a return. Returns must be sent to:
SMG Motorsport, Unit 2, Upper Triley Farm, Abergavenny NP7 8DF.

Return shipping labels and instructions will be provided once your return is accepted. Items sent back without prior authorization will not be accepted.

Q: What items cannot be returned? A: Custom, built-to-order, personalised products, hazardous materials, flammable liquids or gases, sale items, and gift cards are non-returnable.

Q: What if my item is damaged or incorrect? A: Please inspect your order immediately upon receipt. Contact us right away if items are defective, damaged, or incorrect so we can promptly resolve the issue.

Q: How do I exchange an item?

A: The quickest way to get a new item is to return the original for a refund and place a new order.

Q: Do you provide warranties?

A: Any warranties or guarantees are those supplied by the manufacturer or supplier only. If none are provided by them, we do not supply a warranty or guarantee.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds will be processed to your original payment method within 15 business days. Bank processing times may vary.

If you haven’t received a refund after 20 business days, please contact us.

Q: Where is SMG Motorsport located?
A: We’re based just outside Abergavenny, South Wales, with easy access from the M4 and M5 motorways and only 5 minutes from Abergavenny Train Station.

Q: Is there parking available onsite? A: Yes, we have secure parking available for customers and vehicle storage clients.

• Monday - Friday: 8:30am - 5:30pm
  
  
• Saturday & Sunday: By appointment only

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